Shipping policy
Welcome to CartGems. We are committed to delivering your orders quickly, safely, and smoothly across India.
Free Shipping
We offer FREE shipping on all orders across India.
No hidden delivery charges or extra shipping fees.
Order Processing Time
- Orders are usually processed within 1–2 business days
- Orders placed on Sundays or public holidays will be processed on the next working day
Estimated Delivery Time
Delivery time may vary depending on your location.
Estimated Delivery:
- Metro Cities: 3–7 business days
- Other Locations: 5–10 business days
During high-demand periods or festivals, delivery may take slightly longer.
Cash on Delivery (COD)
We provide Cash on Delivery (COD) service for eligible locations across India.
Customers can pay:
- Cash at delivery
- Online before shipping
Online Payment Options
We support secure online payments through trusted payment gateways.
Accepted payment methods:
- UPI
- Credit Card
- Debit Card
- Net Banking
- Wallet Payments
All online transactions are encrypted and fully secure.
Order Tracking
Once your order is shipped, you will receive a tracking ID through email or SMS so you can track your package easily.
Delivery Partners
We work with trusted courier and logistics partners to ensure fast and secure delivery.
Delayed Deliveries
While we try our best to deliver on time, delays may happen due to:
- Weather conditions
- Public holidays
- Courier issues
- High order volume
- Remote delivery locations
We appreciate your patience and understanding.
Incorrect Address
Please make sure your shipping address and contact details are correct while placing the order. CartGems is not responsible for delays caused by incorrect customer information.
Contact Us
If you have any questions regarding shipping or delivery, feel free to contact our support team.
Thank you for shopping with CartGems. 💜